Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery within the UK typically takes 3–5 business days. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship to selected international destinations. Shipping times and costs vary by location.

How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in their original packaging. Please visit our Shipping & Returns page for full details.

How do I start a return?
Contact us via our Contact page and our team will guide you through the process.

Products

What materials are your jewellery pieces made from?
Our pieces are crafted from high-quality materials including sterling silver, gold-plated brass, and stainless steel. Material details are listed on each product page.

How do I care for my jewellery?
To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place when not in use.