Shipping & Returns
UK Delivery
We currently deliver to addresses within the United Kingdom.
- Orders are usually processed within 1–3 business days
- UK delivery usually takes 5–10 business days after processing
- Tracking details will be emailed once your order is dispatched, where available
- Free UK delivery on orders over £30
Order Processing
Orders are processed Monday to Friday, excluding UK public holidays. Orders placed over the weekend or on a public holiday will begin processing on the next working day.
Returns
If you are not satisfied with your order, please contact us within 14 days of receiving your item at elyno.uk@gmail.com.
To be eligible for a return, items must be unused, in their original condition, and in original packaging where applicable. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at elyno.uk@gmail.com within 7 days of delivery and we will resolve the issue promptly.
Contact Us
For any delivery or returns queries, please email us at elyno.uk@gmail.com. We aim to respond within 1–2 business days.